Shipping policy

Order Processing
Processing and production times vary depending on the type of product you order (average 3-7 business days). Since each product is made differently, some items may require more time to produce and personalize than others.

The estimated production time for each product is clearly stated in the product description on its product page. Please review this information before placing your order.

Please note that production times are estimates and may occasionally be affected by high order volume, holidays, or other circumstances beyond our control.

Shipping Time
Merchandise is produced and shipped from our facility after purchase (production time depends on each product type, on average 3-7 business days). Standard shipping/transit times apply (3 - 12 business days after production is completed). 

The estimated shipping time for each product is clearly stated in the product description on its product page. Please review the product-specific shipping information before placing your order.

Orders shipped to Alaska, Hawaii, U.S. territories, islands, or other non-contiguous locations may require additional transit time.

Please note that all shipping times are estimates and may be affected by carrier delays, weather conditions, holidays, or other circumstances outside our control.

Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can also use our Track Order page to check the latest status of your shipment.

Shipping Address
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible (within 3 hours of placing your order). Once an order has entered production or has been shipped, we may not be able to change the delivery address.

Delayed Packages
Carrier delays may occasionally occur. If your tracking has not updated for an extended period or your package appears significantly delayed, please contact us and we will help investigate.

Lost Packages
If your package appears to be lost in transit, please contact us with your order number. We will review the tracking information and work with you on an appropriate solution.

Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please check your mailbox, porch, surrounding areas, and with household members or neighbors. Carriers may occasionally mark packages as delivered before the final delivery. If you still cannot locate your package, please contact the carrier and then reach out to us if further assistance is needed.

Will I Be Charged VAT Taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

Need Help?
If you have any questions about shipping or delivery, please contact us through our Contact Us page and include your order number.